Privacy

Privacy Policy

Last updated: 12 November 2026

1. About this policy

Rotor Training Pty Ltd ("Rotor Training", "we", "us") respects your privacy. This policy explains what personal information we collect, how we use and store it, and how you can access or correct it. We aim to handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

This policy also covers our related brands, The Rotor Group and Rotor Tours, where they are operated by Rotor Training Pty Ltd.

2. What we collect

Depending on how you deal with us, we may collect:

• Contact details: your name, email address, phone number and postal address
• Booking details: the flights, lessons or courses you book, dates and times, and your preferred instructor and aircraft
• Account details: if you create an account in our online booking system, your login details and booking history
• Safety information: your date of birth, weight, emergency contact, and health or medical information you declare for flight safety
• Training records: flight hours, lesson progress, assessments, your CASA Aviation Reference Number (ARN), medical certificate details, and licence or rating information
• Payment details: payments are processed securely by our payment provider. We do not store full card numbers ourselves.
• Enquiries: information you send us through our website forms, by email or by phone
• Photos and video: only where you have given consent

3. How we collect it

We collect personal information directly from you when you:

• make a booking, create an account or buy a gift voucher through our online booking system
• fill in an enquiry or info pack form on our website
• sign a waiver or participant declaration
• contact us by email, phone or in person
• enrol in and complete flight training

4. Why we use it

We use your personal information to:

• manage your bookings, flights and training
• keep you safe, including checking weight limits and medical fitness to fly
• keep the training records required by the Civil Aviation Safety Authority (CASA)
• issue invoices and process payments
• respond to your enquiries and send you the information you request
• send you updates about your bookings
• send you news or offers, only if you have agreed. You can unsubscribe at any time.
• meet our legal, insurance and regulatory obligations

5. Who we share it with

We only share personal information where needed, including with:

• CASA and other aviation authorities, where required for licensing, flight tests or regulatory compliance
• Flight examiners and medical examiners, where needed for your training or assessments
• Our service providers, who help us run our business, including Bookeo (online bookings, student accounts, gift vouchers and waivers), Stripe (payment processing), Formspree (website forms), Google Workspace (email and calendar) and our website host
• Our insurers and professional advisers, where needed
• Anyone else you authorise, or where required or permitted by law

We do not sell your personal information.

6. Information stored overseas

Some of our service providers may store or process information outside Australia, including in the United States. We choose reputable providers with strong security practices.

7. Keeping your information secure

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, including using secure, password-protected systems. We keep training records for as long as required by aviation regulations, and other information only for as long as we need it.

8. Our website

Our website uses fonts provided by Google, which means your browser connects to Google's servers when you visit. Information you submit through our website forms is sent to us by email through Formspree. Our booking pages are provided by Bookeo, which has its own privacy policy.

9. Accessing and correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it, by contacting us using the details below. If you have a student account, you can also update your contact details yourself in the student login area. We will respond to requests within a reasonable time.

10. Complaints

If you have a concern about how we have handled your personal information, please contact us first, and we will do our best to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Contact us